FAQ – TRMT

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Frequently Asked Question

FOR RETAILERS

TRMT is dedicated to easing the wholesaling process by sourcing premium products and managing inventory, Our professional team spends years gaining experience in retail affairs, We are using our knowledge to discover more brands that will fit the nature of both the market and retailers.

Do We Welcome All Types Of Retailers?

We allow all types of retailers, from supermarkets to shopping malls and even high street vendors, Also, our retailers can freely deal with other third-party e-commerce sites (Amazon, Noon, Saudi Bazaar, etc.)

Do We Support Retailers Outside KSA?

We are welcoming retailers across KSA and GCC, Also, we plan to expand the services in the MENA region.

What Is The Return & Refund Policy?

We offer returns within 7 days of delivery – dispute to be raised before returning the item.

The retailers should keep all the below details in place & disputes logged in before the return

The original tags
The original package
original invoice

How To Join TRMT As A Retailer?

All you have to do is choose the product that matches your customer’s needs, fill out our sign-up form, and our team will contact you right away.

How To Find Brands That Fit My Need?

With TRMT, finding your product selection has never been easier,

With our vast range of varieties, this can be an overpowering process, so here are a few tips on how to choose the suitable fit of goods:

Filtering products

Take a tour filtering all products’ industries and categories, and put your customer segmentation and needs in mind before choosing your right-fit products.

Choosing criteria

Determine your values and beliefs, and have a passion for your choices,

Do you prefer eco-friendly or cost-efficient products? Are you going to focus on a particular industry, or are you creating a marketplace platform?

Answering these questions will help you make the right choice.

How To Return Damaged Or Report A Missing Item?

All retailers should report the damaged and missing items on the same day via our email logistics@trmt-group.com with the following details:

Order code and a detailed summary of the item’s condition
Provide the item’s SKU number and amount
A photo that evident the damaged item

We will give 7 days from the delivery date to ship back the deliveries,

After receiving the information, our team will preview all the details for replacement or refund.

How To Prepare My Order For Return?

To keep your item available for return, you’ve to maintain the following:

Store the original tags
Keep the original packaging

We advise packing the items in the best way possible to protect them from any extra damage.

FOR BRANDS

What Is The Next Step After Filling Out The Application?

Congratulation, you are now a part of the TRMT family,
Once you are signed up, our sales members will be in touch with you right away.

After Accepting The Application, What To Do Next?

Welcome to TRMT family, now you will receive a welcoming email explaining all the information needed to start including:

Brand Information
Product and Category Requirements
Shipment Details
PO Process (Purchase Order Process)

After getting all the details fulfilled, we will able to enjoy TRMT services

Who Will Handle The Product Description?

At TRMT, we are handling all product descriptions to fit our A+ content criteria,
Your products are in good hands.

What Are The Trmt Brand Acceptance Criteria?

Our team focuses on international brands which specialize in baby gear and maternity products that provide unique features and value propositions,
We won’t accept counterfeit products, repaired, refurbished, used, or fall into the restricted category.

How To Reapply If I Got Rejected By TRMT?

Any brand can apply directly after getting a rejection, Our sales team will be responsible for the application process.

Can I Resell My Brand To Other Parties?

We believe in inclusivity, and that’s why all brands that wish to be a part of TRMT family should provide written authorization that TRMT is the brand’s sole distributor.

How Does Shipping Work?

Our brands will be required to export the demanded shipment according to TRMT requirements,

We will cost 0$ shipping fees to deliver all your orders across KSA,
Once we receive the ordered cargo,

We will handle all shipping processes and tracking to help save tons of time and effort off the brand’s shoulder

Does The Retailer Pay For Shipping?

TRMT brands will be responsible for paying all the shipping costs to our warehouses in KSA,
Once we receive the shipment, we will deliver the goods to the retail outlets.

How Does TRMT Manage Returns?

We offer retailer free 7 days return policy from delivery day, which includes unwanted, damaged, and missing items, The brand will be responsible for the exchange and refund process for the returned items via debit note.